前厅部经理

岗位职责/职位描述
任职资格：
拥有3年酒店宾客服务工作经验，包括1年管理经验，或与此相当的教育和相关工作经验结合的背景。
岗位描述：
管理前厅部的日常运作，确保产品达到质量标准，向客人提供最佳服务。执行人力资源管理的职能，对员工进行筛选、培训、辅导和奖励计划，以便最大程度的提高业务水平并严格遵守对客服务标准，最大程度的满足客人的需求。
Front Office Manager
Job Knowledge/Skill/Experience ：
3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.
Job Description:
Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests. To perform the human resource function in ensuring staff selection, training, counseling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.