Food & Beverage Service Expert 餐饮服务专家(实习)

1. Welcomeand acknowledge each guest with a smile, eye contact, and a friendly verbalgreeting,using the guest's name when possible.
用微笑、眼神交流和友好的口头问候来欢迎和感谢每一位客人，尽可能使用客人的名字。
2. Anticipateguests' service needs, including asking questions of guests to betterunderstand their needs and watching/listening to guest preferences and actingon them whenever possible.
预测客人的服务需求，包括向客人提问以更好地了解他们的需求，观察/倾听客人的需求偏好，并尽可能采取行动。
3. Activelylisten and respond positively to guest questions, concerns, and requests usingbrand or property specific process to resolve issues, delight, and build trust.
积极倾听并积极回应客人的问题、担忧和要求，使用特定于品牌或酒店的流程来解决问题并建立信任。
4. Addressguests' service needs in a professional, positive, and timely manner.
以专业、积极、及时的态度满足客人的服务需求。
5. allMaintain cleanliness of work and guest areas by clearing, collecting andreturning food and beverage items to proper area, practicing clean-as-you-goprocedures.
通过清理、收集食物和饮料并将其放回到适当的区域，保持工作和客人区域的干净整洁，做到随手清理原则。
6. Communicateadditional meal requirements, allergies, dietary needs, and special requestswith the respective kitchens, and ensure guests’ orders are delivered.
与后厨沟通确认客人的额外用餐要求（如过敏源、饮食需求和其它特殊要求），并确保客人的订单成功送达。
7. Settables according to type of event and service standards, including types oflinens, glassware, plate/chinaware, and silver/flat ware,ensuring all suppliesmeet quality standards.
根据活动类型和服务标准布置餐桌，包括亚麻布、玻璃器皿、盘子/瓷器和银/餐具的类型，确保所有用品符合质量标准。
8. Pick-uptrays and clean tables as needed to ensure a clean dining area.
因需回收托盘并清洁餐桌，确保用餐区的干净整洁。