前台主管 Front Desk Supervisor

岗位职责:
监督和指导前台员工，安排工作任务和排班。 处理宾客的预订、入住、退房等业务，确保流程顺畅。监督前台员工的服务态度和质量，提升宾客满意度。及时解决宾客的投诉和问题，协调相关部门处理。组织员工培训，提升员工业务能力和服务水平。管理前台物资，确保充足且合理使用。与其他部门保持良好沟通，协调工作。严格执行酒店的各项规章制度。
岗位要求：
-良好的沟通能力。
-具有国际性酒店同岗位工作经验2年以上。
-计算机能力熟练。
-英语交流能力流利。
璞丽专享福利:
- 住宿非上海市户籍员工享有特殊补贴400元每月。
- 住宿（二人一间）独立卫生间，免费提供无线网络及床上用品的使用。
- 非上海市户籍享有每年一次往返程车费报销。
- 享有补充商业医疗保险，可100%报销医保范围内门急诊费用。
- 享有特殊班次补贴和各类促销奖励机制。
- 享美味员餐、每月美食节、节日以及生日礼品卡。
- 璞麗赞赏计划，有机会获得奖励积分，可换取多种多样的丰厚礼品。
- 享有免费年度体检。
Job Responsibility:
Supervise and direct front desk staff, assign tasks and schedule shifts.Handle guest booking, check-in, check-out and other business to ensure smooth process.Monitor the service attitude and quality of front desk staff to improve guest satisfaction.Solve guest complaints and problems in a timely manner and coordinate with relevant departments to deal with them.Organize staff training, improve staff business ability and service level.Manage front desk supplies to ensure adequate and proper use.Maintain good communication and coordination with other departments.Strictly enforce all hotel rules and regulations.
Job Requirements:
Good communication skills.
More than 2 years working experience in international hotel in the same position.
Computer proficiency.
Fluent in English communication.
Exclusive Benefits at The PuLi Hotel & Spa:
- Non-Shanghai household registration employees will receive a monthly subsidy of 400 yuan for accommodation.
- Accommodation (two people sharing a room) comes with private bathrooms. Free Wi-Fi and bedding are provided.
- Non-Shanghai household registration employees are entitled to have their round-trip ticket travel expenses reimbursed once a year.
- Supplementary commercial medical insurance is available, which can cover 100% of the outpatient and emergency expenses within the scope of medical insurance.
- Be entitled to special shift allowances and various promotional incentive mechanisms.
- Enjoy delicious staff meals, monthly food festivals, as well as holiday and birthday gift cards.
- The PuLi Appreciation Program offers the opportunity to earn reward points that can be exchanged for a wide variety of generous gifts.
- Free annual physical examinations.