楼层主管

【岗位职责】
1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。
Responsible for the overall operation and management of the Housekeeping Department; assign and supervise employee work, and develop work plans.
2、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。
Conduct real-time inspections of guest rooms, facilities, equipment, and all items in accordance with the hotel's operational standards.
3、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。
Responsible for inspecting the facilities and management of the Housekeeping Department, conducting random checks, and improving the overall work quality and efficiency of the department.
4、迅速巧妙地处理客人的投述和要求。确保客人离开酒店前对酒店提供的服务感到满意。
Effectively and tactfully handle guest complaints and requests, ensuring the guest is satisfied with the services provided prior to check-out.
5、协助行政管家和行政副管家理处理部门的日常运行工作。
Assist the Executive Housekeeper and Deputy Executive Housekeeper in managing the daily operation of the department.
【知识和经验】
1、具有较强的服务意识。
Strong service awareness
2、能适应早晚班工作时间。
Able to work flexible hours, including morning and evening shifts
3、热爱酒店行业，具有较强的团队精神。
Passionate about the hospitality industry with a strong team spirit.
4、至少有2年以上工作经验。
With at least 2 years of relevant work experience