客房部楼层管家 Floor Butler - Guest Room

§ 协助客房部经理及客房部副经理确保部门顺畅有效的运转，并且确保部门的运转严格遵照部门政策和程序进行。
Assists the Assistant Manager, Housekeeping
and Housekeeping Manager in the smooth and efficient running of the
Housekeeping department, ensuring that all the policies and procedures outlined
in the Departmental Operations Manual are strictly adhered to.
§ 确保客房部的服务遵循运营手册中的规定。
Ensures Housekeeping service standards are in
accordance with the Operations Manual.
§ 记录当班日志，并跟进来自其他主管的未尽事宜报告。
Logs daily events in Supervisor’s Logbook and
follow-up on information reported by the other Supervisors daily.
§ 为客房服务员准备工作记录表。
Prepares worksheets for daily Housekeeping
Attendants.
§ 每周两次为客人提供适宜的免费开夜床服务。
Makes requisition twice weekly of amenities
for “Turndown” service.
§ 准备迷你吧和库房盘点报告，及房间缺陷清单。
Prepares reports for Mini bar, Inventory,
Room defects.
§ 确保所有客房服务员遵循品牌承诺并始终提供优异的对客服务。
Ensures Housekeeping Attendants deliver the
brand promise and provide exceptional guest service at all times.
§ 确保客房部员工适时的为其他部门员工提供同样优质的服务。
Ensures Housekeeping Attendants also provide excellent
service to internal customers as appropriate.
§ 礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer
complaints and inquiries in a courteous and efficient manner, following through
to make sure problems are resolved satisfactorily.
§ 保持与顾客和同事之间良好的合作关系。
Maintains positive guest and colleague
interactions with good working relationships.
§ 与副经理一起准备每周工作安排表，确保其反映行业需求和主要的绩效指示。
Works with the Assistant Manager to prepare
weekly work schedules, making sure that they reflect business needs and other
key performance indicators.
§ 准备并分发房态记录表。
Prepares and issues Room Status Report.
§ 分配开夜床服务的任务。
Distributes “Turndown” amenities.
§ 负责客房服务员的工作分配和具体职责。
Assigns duties and responsibilities to
Housekeeping Attendants.