前台主管Front Desk Supervisor

Conducts shift briefings to ensure hotel activities and operational requirements are known
举行班次例会保证让员工知晓酒店的活动和一起操作的要求。
• Supervise front office operations during assigned shift including:
在分配的班次中监管前台工作，包括
o Maintenance of guest information
更新客人的信息
o Maintenance of information about local events
更新本地信息
o Compile occupancy statistics
统计客房入住率
o Supervise the use of he public address system
监管公共网址系统的使用
o Supervise group bookings
管理团队的预定
o Assisting with serious complaints
协助处理投诉
• Supervise cashiering activities during shift including:
在分配的班次中监管财务运作
o Cash handling and banking procedure
处理现金收入及银行程序
o Dealing with irregular payments
处理异常的付款。
o Instructing staff in credit policies and facilities
指导员工遵循信用政策和设备
o Instructing staff in cash security procedures
指导员工安全现金操作规程。
o Carry out debtor control
执行债务控制。
o Prepare reports
准备报表
o Supervise the cashiering system
监督收银系统。
• Performs other tasks as assigned
完成其他的分配工作
• Obey temporary arrangement or transfer by