宾客服务员(总机)Guest Service Officer

职责描述
迅速，礼貌和准确地连接本地和国际电话
与礼宾部和前台协调留言，传真等
报告并纪录所有当值期间的问题，并将信息传递给其他当值的员工
岗位要求
酒店业相关专业毕业
善于与客人沟通，并维持良好的关系
国际品牌酒店1年以上讯息服务中心接待员工作经验
Job Description
Connects local and international calls quickly, courteously and accurately
Coordinates with Concierge and Front Desk with pending messages, faxes, etc
Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty
Employee Specification
Diploma/qualification in Hospitality or Tourism Management
Well developed Communication and Customer Relations Skills
Minimum 1 year work experience as Guest Service Officer in an international hotel
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