预订部文员Reservations Agent

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Sell the InterContinental
Hotels Group products and services using up-selling and suggestive selling
techniques
·
Promote the Hotel’s (and ICHG
generally) products and services
·
Maintain a high level of
product and service knowledge about all ICHG Hotels in your region
·
Develop and maintain a regular
pattern of sales calls
·
Prepare and execute action
plans which increase reservation sales and associated business
·
Record and process reservations
made by phone/fax/email
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Accept wait list reservations
·
Process amendments to
reservations such as extensions, early departures, etc
·
Manage “no show” reservations
by investigation and recording of same
·
Record special billing
arrangements for groups and conventions
·
Liaise with Front Office or
Finance Manager for all reservations requiring credit approval
·
Maintain knowledge of special
rates/ offers/ promotions
·
Monitor reservation levels and
inform Managers of current and future occupancy rates
·
Prepare reports as requested
(eg to travel agents, business houses etc)
·
Prepare reservation sales
reports