宾客关系经理GSM

岗位描述
Job Description
1、协助前台总监进行前厅部日常运营管理工作，确保部门服务标准执行到位
2、处理宾客投诉及突发事件，及时解决问题并做好记录
3、督导前台，客房等一线部门的服务质量与工作效率
4、检查公共区域设施状况，协调工程部进行维护
5、审核每日报表及交接班记录，确保信息准确完整
6、协助制定并执行服务流程优化方案7，完成上级交办的其他运营管理任务
1. Assist the Front Office Director in the daily operation and management of the front office department, ensuring that departmental service standards are properly implemented.
2. Handle guest complaints and emergencies, resolve issues promptly, and maintain proper records.
3. Supervise the service quality and work efficiency of front-line departments such as the front desk and housekeeping.
4. Inspect the condition of public area facilities and coordinate with the Engineering Department for maintenance.
5. Review daily reports and shift handover records to ensure information accuracy and completeness.
6. Assist in developing and implementing service process optimization initiatives.
7. Complete other operational management tasks assigned by superiors.
人才要求
Talent requiring standard
1、具备酒店管理或相关领域基础知识
2、优秀的沟通协调能力及突发事件处理技巧
3、能够适应倒班工作制(含夜班)
4、熟练使用酒店管理系统及办公软件
5、注重服务细节，具有高度责任心
6、英语基础沟通能力优先考虑
1. Possess basic knowledge in hotel management or related fields.
2. Excellent communication and coordination skills, as well as techniques for handling emergencies.
3. Able to adapt to shift work (including night shifts).
4. Proficient in using hotel management systems and office software.
5. Pay attention to service details and have a strong sense of responsibility.
6. Basic English communication skills are preferred.