礼宾员

确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。
Ensures that all company minimum brand standards have been implemented, and that
optional brand standards have been implemented where appropriate.
确保将所有客人意见转达给行李部领班，以便继续跟进
Ensures guest comments are channelled to Team Leader - Bell Desk for follow up.
确认预抵和离店的详细信息，并提供行李和运输以及客人的要求的其他服务。
Verifies arrival and departure details and arranges luggage handling and transportation
and other services requested by guests.
安排运送和拿取由礼宾部所分配的行李。
Delivers and picks up guest baggage as assigned by Concierge.
维护并清洁行李部的所有设备，保持专业形象。
Maintains and cleans all equipment at Bell Desk to maintain a professional image.
根据摆放标准储放行李。
Store guest luggage according to standard.
引导散客至前台登记入住，同时为客人搬运行李。
Direct arrival guests to the check in area whilst offering to handle any luggage the
guest happens to be carrying.
为住店客人和来访者指引酒店的设施位置。
Direct guests and visitors to any of the Hotel’s facilities area.
高效准确运送客人的行李。
Transport guest’s luggage to their room in an efficient manner.
引领客人到房间，介绍酒店和房间内的设施。
Escort guests to their rooms, explaining all in house and room facilities.
随时准备为客人开关车门。
Assists to open and close car doors for guests whenever the opportunity arises.
为所有抵达和离店的客人装卸行李。
Loads/ unloads guest’s luggage for arriving and departing guests.
确保车牌号码和车型都记录在行李牌上，以供参考。
Ensures vehicle's license number, type are logged down on the luggage tags for future
reference.
协助所有客人储放行李并确保遵守保存，储放，安全的程序。
Assists all guests with luggage storage, ensuring the proper handling, storage,
security and procedures are followed.