Duty Manager 值班经理

Your future mission 岗位职责：
1. Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests.
主动关注并礼貌高效的处理客人的要求及投诉，需要时要向上一级主管汇报，并且确保及时跟进。
2. Ensure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guests.
确保对所有忠实会员和贵宾都执行其相关接待程序和标准。
3. Be recognize with frequent guest and provide individually welcoming.
认知常住客人并提供个性化的欢迎。
4. Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。
5. Full utilization of all kinds of systems to embrace guest experience.
充分利用各类酒店管理系统和软件以提高宾客体验。
6. Accuracy in link of reservations requirement to room allocation/guest needs.
根据预订信息准确地为客人安排房间及满足合理需求。
7. Liaison between Front Office departments and rest of hotel effective for guest experience.
在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。
You are 岗位要求：
1. Diploma or Degree preferably in hospitality or related field.
酒店管理或相关专业的专科及以上学历。
2. Minimum three (3) years relevant experience in a similar position at international hotels.
在知名国际酒店内从事至少三年类似岗位的经验。
3. Familiar with Opera and Office software knowledge.
熟悉并掌握Opera酒店管理系统和各类办公软件。
4. Excellent oral and written skills in Mandarin and English.
优秀的中英文听说读写能力。
5. Excellent interpersonal & communication skills.
优秀的人际关系和沟通能力。
6. Confidently able to resolve problems and make decisions.
自信的解决问题与决策的能力。