全日餐厅领班/服务员 Captain/Serverr-All Day Dining

To ensure guests are provided with professional and courteous services according to brand standard.
根据品牌标准,确保客人收到专业而周到的服务。
1. Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓信息以提高客人体验感和品牌感知度
2. Ensures the delivery of exceptional guest service at all times
确保始终提供优异的对客服务
3. Provides excellent service to internal customers in other departments as appropriate.
适当时为其他部门的内部客人提供优质服务
4. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决
5. Maintains positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触
JOB QUALIFICATIONS
岗位要求
1. Neat and pleasant appearance
仪表整洁
3. Well-groomed and presented and outgoing personality
良好的形象、个人展示能量及外向性格
3. Oral and written fluency in English
熟练的英语口语及书面表达能力