Western Restaurant Supervisor 西餐厅主管

【Job Responsibilities 岗位职责】
Be fully responsible for the daily operation and management of the Western restaurant, ensuring the standardization and normalization of service processes.
全面负责西餐厅日常运营管理工作，确保服务流程规范化和标准化。
Supervise and guide the work of waiters, improve team service quality and customer satisfaction.
监督并指导服务员工作，提升团队服务质量和客户满意度。
Formulate shift schedules, reasonably allocate human resources, and ensure sufficient service personnel at all times.
制定排班计划，合理调配人力资源，确保各时段服务人员充足。
Handle guest complaints and emergencies, and maintain the hotel's brand image.
处理客人投诉及突发事件，维护酒店品牌形象。
Regularly inspect restaurant facilities and equipment to ensure operational safety and compliance with hygiene standards.
定期检查餐厅设施设备，确保运营安全及卫生达标。
Assist in formulating and implementing restaurant promotional activities to achieve monthly revenue targets.
协助制定并执行餐厅促销活动，完成月度营收目标。
Responsible for new employee onboarding training and in-service employee skill enhancement training.
负责新员工入职培训及在岗员工技能提升培训。
Regularly take stock of restaurant supplies to control operating costs.
定期盘点餐厅物资，控制运营成本。
【Job Requirements 岗位要求】
Have basic knowledge in hotel management or related fields, and those with experience in Western restaurant work are preferred.
具备酒店管理或相关领域基础知识，有西餐厅工作经验者优先。
Excellent team management skills, capable of effectively motivating subordinate employees.
优秀的团队管理能力，能有效激励下属员工。
Fluent Mandarin communication skills, basic English conversational ability.
流利的普通话沟通能力，基本英语会话能力。
Be familiar with Western dining service procedures and standards, and understand Western dining culture.
熟悉西餐服务流程及标准，了解西餐文化。
Possess strong adaptability and customer service awareness.
具备较强的应变能力和客户服务意识。
Able to adapt to rotating work shifts between morning and evening.
能够适应早晚班轮班工作制。
Good cost control awareness and data analysis capabilities.
良好的成本控制意识和数据分析能力。
Physically healthy, meeting the employment requirements of the catering industry.
身体健康，符合餐饮行业从业要求。