前台接待员 Hospitality Operator

-熟悉船上所有的服务项目和各部门的运作流程（例如行李处理、失物招领等）。
-始终向客人提供准确及时的信息，并有效处理投诉，提供令人满意的解决方案。
-能够完成多项任务，同时又不降低交付质量（例如：叫醒服务、公共广播、外部通话、传真、互联网、电子邮件、船岸间的内部及卫星通话、客舱安全箱协助）
-协助完成部门分配的登船和离船相关操作任务（包括个人身份证或护照及入境卡的收集、复印、分发、登船表格、超额预订、行李处理、转机安排、港口代理、现金存入、客人费用结算）以确保符合公司标准。
-为酒店团队处理部门重点事务（如行李遗失处理、失物招领、舱位及子舱位列表、360 度补偿指南等）提供了有力支持——使用必要的软件来辅助所有工作活动（如微软办公软件、Ortalio 等），以高效、便捷的方式完成这些工作。
- 若部门经理有要求，还需履行其他职责/任务
-营造一个有利于建立成功安全文化的工作环境。
- 负责确保其团队能够实施并维持有效的监督与管理。
-在团队/部门内执行并推广安全规程责任
- Knows deeply all the onboard services and departmental procedures
(such as luggage handling, lost & found).
- Always provides accurate and
timely information to Guests and effectively manages complaints
providing satisfactory solutions
- Covers multiple tasks without compromising delivery quality (such as
wake-up calls, public announcements, external calls, fax, Internet, email,
internal and satellite calls from shore to ship, cabin safety boxes
assistance)
- Assists with embarkation and disembarkation operational tasks
assigned to the department (personal ID or passports and landing cards
collection, photocopying, distribution, boarding forms, overbooking,
luggage, transfers, port agents, cash deposit, settlement of guest’s
payments) to guarantee company standards
- Gives substantial support to the Hospitality team in dealing with
department priorities (such as Lost Luggage handling, Lost & Found,
Class & Sub-Class List, 360° Compensation Guidelines) -- Uses software necessary to support all work activities (MS Office,
Ortalio, etc.) to speed and manage them in an effective way
- Performs other duties / tasks if required by Line Manager 1
Facilitate a work environment that supports a successful safety culture.
- Is responsible for ensuring that his/her team implements and
maintains an effective supervision and management.
- Enforce and
promote Safety procedures in the team/Department under
responsibility