礼宾专员-宾客服务中心 Host-GuestServicesCentre

招聘岗位：礼宾专员-宾客服务中心
【工作职责】
为其他员工及来电者提供专业礼貌、关怀备至的高水准的服务。礼貌并有效地处理客人和员工的询问，对于无法立即处理的投诉和提出的问题，应汇报上级，并迅速跟进及时反馈结果。保持与顾客和同事之间良好的合作关系。
【任职要求】
1. 优秀的沟通技巧，说话清晰、简洁、自信
2. 流利顺畅的英语口语和书面表达能力
3. 保持高标准的个人形象和仪容仪表
4. 能适应灵活的班次
5. 具有良好的宾客服务意识和团队协作精神
【福利待遇】
月休8天/提供食宿/年假10天起/每日历年凯悦集团姐妹酒店12间夜免费房/月度员工认可奖励/绩效奖励
We are looking for Host-GuestServicesCentre
【Job Responsibilities】
Provides the appropriate level of
professional, courteous and caring service to other employees (internal
customers) and other visitors to the division. Handles guest and employee enquiries in a
courteous and efficient manner, reporting complaints or problems if no
immediate solution can be found, whilst feeding back a prompt follow up. Maintains positive guest and colleague
interactions with good working relationships.
【Job Requirements】
1. Excellent communication skills, speak clearly, concisely andconfidently
2. Fluent in spoken and written English
3. Maintain high standards of personal image and grooming
4. Able to adapt to flexible shifts
5. Have a good sense of guest service and teamwork spirit
【Benefits】
8 days off per month / Provide associate dormitory / 10 days up Annual leaves / 12 free nights at Hyatt hotels per calendar year / Monthlyassociate recognition awards / Monthly Incentive