Trainee - Guest Relation Officer(Russian/English) 实习生-宾客关系专员(俄语/英语)

【Job Requirements 岗位要求】：
1. Strong communication abilities, handling skills, writing skills, and proficient in Russian 、English or Chinese.
具备出色的沟通能力、处理技巧、写作能力，并熟练掌握俄语、英语或中文。
2.Strong sense of responsibility, professional dedication, enthusiasm for tasks, and strict working attitude.
责任心强，敬业爱岗，工作积极主动，态度严谨。
3. Excellent interpersonal communication skills and service-oriented mindset.
具备优秀的人际沟通能力和服务意识。
4. Able to adapt to shift work schedules.
能适应轮班工作制。
5. Foreign students applying for this position must meet the basic requirement of having studied at a higher education institution in China for no less than one year.
申请本岗位的外籍留学生，须满足在中国境内高校在读时间不少于一年的基本要求。
【Job Responsibilities 岗位职责】：
1. Responsible for guest reception at the hotel, providing professional and warm welcome and farewell services.
负责酒店宾客接待工作，提供专业热情的迎送服务。
2. Handle daily guest inquiries and requests, and coordinate with relevant departments for timely resolution.
处理宾客日常咨询及需求，及时协调相关部门解决。
3.Collect and provide feedback on guest opinions, and maintain accurate customer profile information.
收集并反馈宾客意见，完善客户档案信息。
4. Assist in handling guest complaints and emergencies.
协助处理宾客投诉及突发事件。
5. Maintain order and environmental quality in the lobby area.
维护大堂区域秩序与环境品质。
6. Complete other guest service tasks assigned by supervisors.
完成上级交办的其他对客服务事项。