餐厅VIP接待 VIP Service(J14956)

工作职责：
1. Confidently knowing the food andbeverage menu contents and be able to explain them indetailto guests.
熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。
2. Understand dietary requirements andoffer appropriate suggestions.
了解健康食品的要求，并可以给出适当的建议。
3. Be able to make suggestions on the menu that might suit guests of different nationalities.
可以根据客人不同的国籍推荐菜单上的食品。
4. Make sure all areas are cleaned and maintained in accordance with operating procedures.
确保所有区域与开始用餐时一样整洁。
5. By knowing menu itemsofall other outlets to recommend guests to other outlets.
了解其他餐厅的菜肴，以便向客人推荐。
6. Confidently knowingopening hours of all restaurants & Hotel outlets.
熟悉所有餐厅及饭店其他部门的营业时间。
7. Being able to recommendother restaurants & city attractions to Hotel guests.
可以向客人推荐其他具有吸引力的餐厅或场所。
8. Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for lunch and dinner. This also includes checking the cashier desk set－up & communicating with the Chefs about any details for the shift including how many reservations for the day.
遵守服务程序，保证餐厅的各个区域都符合午餐及晚餐的服务标准。其中包括收银台的准备工作，及和厨师交流餐厅预定的详细情况。
9. Check reservations for the day, ensuring that the restaurant & staff have tables ready and large bookings have been confirmed by phone.
检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。
10. By assisting bar attendants & kitchen staff where required and carry out any reasonable duties requested by the Manager.
在必要的时候协助酒吧及厨房的同事，并完成经理交与的任务。
11. By ensuring all staff are briefed for the details of the shift ahead.
确保所有员工提前了解换班详细安排。
12. To be actively involved in the duties of a food and beverage attendant and cashier while on duty, as well as supervising the service of all guests in the restaurant.
积极完成餐厅侍者及收银的工作，并主管所有客人的服务工作。
13. Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself.
微笑服务，协助顾客就座、挂外套、背包等，并作自我介绍。
14. Ensure all guests are offered a drink within the first two minutes of being seated and quickly followed up with a food menu.
保证客人就座后的两分钟内提供饮料，随后提供食品菜单
15. Ensure all service procedures are carried out to the standards required.
确保所有服务都符合标准。
16. Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
满足客人的各项要求，如不能立即回答客人的问题请与经理联系。
任职资格：
1. More than 1－2 year of the same position experience.
具有1至2年同岗位工作经验。
2. Able to endure hard work. Have good sense of responsibility and team work.
工作勤奋，具有团队合作精神。
3.Communicate with guest efficiently. Customer oriented, Credibility.
与宾客的有效沟通能力强，具有服务意识，为人正直、诚实、敬业。
4. Good professional habits. Integrity.
具有良好的工作习惯、较高的职业素养与道德。