1、按照宾客关系经理的要求对其它任务进行协助。
2、负责俄罗斯客户关系柜台的工作。
3、贵宾到达前对贵宾房进行检查。
4、确保提前预留每日预抵贵宾房间、特殊要求房间、长住客的房间;通知客房准备房间,确保每间房间放置适当的欢迎赠品和欢迎信。
5、确保在所有贵宾及长住客人抵达时亲自接待。
6、确保所有客人的信息的准确录入,并遵循清晰简洁的原则。
7、协助客人熟悉使用房间设备,保险箱和如何识别门锁。
1.Assist with other tasks as requested by the Guest Relations Manager.
2.Be responsible for the Russian Guest Relations Desk.
3.Conduct VIP roominspection before the VIP’s arrival.
4.Ensure rooms are pre-blocked for daily arriving VIPs, guests with special requests and long-stay guests. Notify Housekeeping to prepare rooms, and make sure appropriate welcome amenities and welcome letters are placed in each room.
5.Personally receive all VIPs and long-stay guests upon their arrival.
6.Ensure all guest information is entered accurately and kept clear and concise.
7.Assist guests with familiarizing themselves with in-room facilities, safe deposit boxes and
door lock operation.
举报该职位