预定员RSVN Agent

岗位职责
· To maximize room sales and revenue for the hotel. Up-selling belongs to highest priorities.
实现客房销售和收益的最大化，其中以客房促销最为重要。
· To perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
完成当班文秘工作，具体包括准备往来文件，文件的归档，发送传真，电子邮件等。
· To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
一直保持积极的销售态度，不错失酒店范围内的任何销售机会。
· To ensure a high level of product knowledge of the hotel and the local area.
对本酒店及地区的产品知识具备高度的认识
· To develop and maintain a high level of communication with major sources of business and advice to Reservation Supervisor or Manager the feedback where necessary.
发展并保持对主要业务来源的高水平沟通，并在必要的时候反馈给预订部主管或者经理。
· To maintain and update guest history and marketing database as laid down in the reservations procedures.
根据预订部相关流程，维护及更新客户资料和营销数据库
· To ensure a high level of customer service is consistently maintained.
持续性地确保高水准的对客服务标准
· BRAND STANDARDS have to be strictly followed.
严格遵守品牌服务标准
岗位要求
· Technical secondary school graduated or above, excellent command of written and spoken in English and Chinese language.
中专以上学历，良好的中英文读写能力。
· Minimum 1 year experience in similar capacity with international chain hotels.
具有至少一年在国际连锁酒店的相关同岗位经验。
· Good communication skills and assist reservations manager when needed.
具有良好的沟通技巧，协助预订部经理的工作。
· With strong teamwork spirit.
拥有较强团队合作精神。
· Good interpersonal skills.
较强的人际交往能力。
· Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。