服务经理 - 值班经理 Service Manager - Duty Manager

Celebrate the joy of life at Kerry Hotel, Pudong, the first of a new class of luxury hotels from the Shangri-La Group. With a premier city-center location and cutting-edge facilities, your stay is engaging at every turn.
Kerry Hotel Pudong offers 574 guestrooms and suites while boasting some of Shanghai’s most spacious and advanced conference and banqueting facilities. For work-life balance, we offer a well-equipped hotel sports and recreational facility in Shanghai, featuring vast exercise and spa options. The bon vivant in you would truly appreciate the exquisite cuisine orchestrated by renowned chefs across 3 restaurants. Top this off with a microbrewery, serving unique, handcrafted beers, and you may not see much of your room.
When night (or day) comes, you have the choice of spacious rooms and suites, plus serviced suites in The Residences at Kerry Parkside, just next to the hotel. Even getting to the hotel is a joy.
At Kerry Hotel Pudong, you soon realize there are no rules, only possibilities.
We are currently looking for a Service Manager - Duty Manager to join our team.
As a Service Manager - Duty Manager , we rely on you to:
• Duty Manager provides supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Shangri-La Hotels and Resorts and Kerry Hotel Pudong Shanghai.
• Overseas and direct all aspect of day to day public area operations. Proactive and quick to assess area which needs attention and decisive action.
• Should always be firm but fair treatment among peer and subordinates. Ensures effective communication among all Front Office personnel and other department.
• The Duty Manager must be an active liaison between management and the guest.
• To have complete knowledge of the operational systems at Front Office, Service Centre and any other related systems.
• Maintains department organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy.
We are looking for someone who:
• Has a passion for Front Office
• Excellent presenter and communicator
• Is self-driven, goal-oriented, able to challenge the status quo
• Upholds professional values, ethics and integrity at all times
• Enjoys crafting creative and best-fit solutions
• Thinks outside of the box whilst leading change in the hotel
• Preferably has a Bachelor's degree or relevant experience in a similar role
• Understands the global market and local environment
• Communicates and writes with fluency in English (as well as the local language)
• Has strong interpersonal skills