Executive Floor Manager 行政楼层经理

1. Report to Front Office Manager.
向前厅部经理汇报工作。
2. Well versed on all Brand Standard requirements for Front Office and related areas.
熟悉前厅部及相关部门的集团标准要求。
3. To be responsible for all guest service activities in the Executive Floor and provide supervision in club lounge with objective, performance and quality standard established by Marriott International.
服务行政楼层客人，按照万豪国际酒店的标准，客观、友好、高质量地为行政楼层的客人提供管理服 务。
4. To assistant and supervise Executive Floor agent/butler to strive towards total guest satisfaction. Ensure that all
associates are adhering to all hotel policies, standards, procedures and regulations.
协助行政楼层接待和服务员全力为客户提供满意的服务。确保所有员工都遵守酒店的政策、标准、流程和管理准则。
5. Responsible for hiring, training and development of all associates working for the Executive Floor area.
负责行政楼层区域员工的招聘、培训、及其职业发展。
6. Assist the front office manager to ensure a correct and smoothly-operating department. Coordinate/create
a smooth work environment with concierge manager, guest service manager and AYS manager. Ensure effective
communication is in place.
协助前厅部经理的工作，确保工作能够正确、顺利地运作。与礼宾部经理、值班经理和为您服务中心经理共同创造一个良好的工作环境。确保能够有效地交流、沟通。