礼宾部副理 Assistant Manager-Concierge

确保礼宾部的有效运行,并根据有关理念表现出始终如一的礼貌,专业,有效和灵活的服务态度。
Ensures the smooth running of the Concierge
department and related areas according to the established concept statement
providing courteous, professional, efficient and flexible service at all times.
确保客人满意,以及所有员工遵守酒店所制定的部门营运守则。
Maintains guest satisfaction and that all
Associates adhere to Policies & Procedures as laid out in the Department
Operations Manual.
组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件,以及需要注意的事项。
Conducts daily pre-shift briefings to Associates on
room occupancy, arrival and departures, functions/ event and special attention
that is needed.
以礼貌专业的态度处理客人的问题,若不能马上给予解决,则需汇报客户投诉并及时跟进。
Handles guest inquiries in a courteous and efficient manner and reports
guest complaints or problems if no immediate solution can be found and ensures
follow up with guests.
建立客户资料,并保持良好的客户关系。
Establishes a rapport with guests, maintaining good
customer relationship.
直接为员工,客人以及所有需要帮助的礼宾部所有员工提供准确,及时,可靠的信息。
Provides accurate, timely and reliable information
and direction to Associates, guests and anyone seeking assistance from the
Concierge.
不断开发出有关东莞和中国的路标和有趣的地方(饭店,风景区,探险地,等)以更新酒店信息.确保更新的信息能够及时传达给员工。
Constantly explores landmarks and points of
interest (restaurants, sights, expeditions, etc) in Dongguan and China to update hotel data. Ensures updated
information is passed on to Associates.
管理和监督礼宾服务和机场服务的操作。
Oversees the Bell Service and Airport Services
operations in the absence of managerial presence.