礼宾领班 Bell Captain

Supervises
the bell staff as they greet and escort arriving and departing guests in a
friendly , courteous manner and from their accommodations , transports their
luggage , and acquaints each new guest with their room location and features . Carries out any other reasonable duties and responsibilities as
assigned.
督促礼宾员热情友好的帮助客人提携行李，引领客人到房间及提供其它服务。完成交给的其他工作。
1. Monitor performance of members of the bell staff
，assist when
necessary.
监督礼宾员的日常工作，并在需要时予以支持。
2. Retrieves guest items from cars , busses ,vans
and carts . Loads luggage and packages onto a bell cart to transport items
throughout hotel to /from designated rooms
帮助客人寻找丢失在出租车上的物品。协助礼宾员装卸行李。
3. Escorts guests to
accommodations , visually inspects room , telephone and notes deficiencies such
as towels to housekeeping immediately . Points out room features and directory
for guest reference .
引领客人到房间，介绍酒店及房间的设施设备。快速巡视房间是否存在问题，及时通知相关部门予以解决。
4. Creates a working knowledge of all hotel
disciplines , activities and responsibilities to help guests with questions
遵循酒店的规章制度，熟知酒店经营项目及活动，友好的回答客人提出的各种问题并确保其准确性。
5. Greets customers immediately with a friendly and
sincere welcome . Remains calm and attentive especially during heavy hotel
activity and emergencies . Listens and responds to guest inquires using a
positive , clear speaking voice . Answers questions and offers assistance
giving accurate information regarding outlet hours , other hotel services ,
directions to local attractions or function rooms ,car rentals , air line
shuttle service ,etc.
热情友好的问候客人。能成着冷静的应对各种突发情况。熟知酒店各营运场所的营业时间，为客人提供旅游向导，租车，订票等各种服务。
6. Supports and motivates Concierge
team members by leading by example and employing competent and consistent
management practices.
通过训练及一致的管理，领导和激励团队员工。