Executive Club Supervisor 行政酒廊主管 ID208992

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over.
About the role
The Executive Club & Business Center Supervisor must not just process a service-oriented mindset with competent technical skill and knowledge but with a committed attitude & management towards the hotel’s operation.
行政酒廊主管不仅仅需要具备服务导向的心态和全面的业务技能, 同时能承担责任并保证部门工作能够顺利进行。
What you will do
Conducts regular meetings and briefings.
Attends and contributes to all training sessions as required.
Assures that all Executive Club & Business Center employees are familiar with current promotions, policies, hotel product knowledge and other necessary information.
Handles all guest and internal guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive interactions between guest and employee with good working relationships.
定期安排组织部门会议。
积极参与和安排必要的培训。
确保所有的行政酒廊员工熟知目前酒店的推广活动、政策、酒店产品 知识和其他的重要信息。
礼貌有效率地处理所有外部客人以及内部客人的投诉和咨询，及时跟进确保问题得以圆满解决。
建立并维护与客人和员工之间的良好关系。
What you bring
Good knowledge and very familiar with Opera system
Excellent communication skills, both written and verbal required in English and Mandarin
Strong interpersonal and problem solving abilities, able to work well under pressure
精通Opera系统操作
优秀的沟通技巧，良好的中英文的口语、阅读和写作
较强的人际交往和解决问题能力以及抗压能力
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
具有竞争力的薪资、工资以及全面的福利
优质的培训与发展机会
在全球所有四季酒店住宿可享受员工折扣
员工制服可享受免费干洗服务
免费员工餐
Schedule & Hours:
Flexible.
灵活排班