意大利餐厅领位

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly
verbal greeting, using the guest's name when possible.
欢迎和答谢每一位客人通过微笑、眼神接触、有好的问候，并尽可能的使用客人的名字问候和答谢客人。
Address guests' service needs in a professional, positive, and timely manner.
专业、积极和及时地满足客人的所有服务需求。
Thank guests with genuine appreciation and provide a fond farewell.
诚恳的感谢客人并那个致以美好的告别祝福。
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
积极地聆听和回应客人的问题和关注，使用品牌的需求和使用酒店财产的具体过程。
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever
possible.
预见客人的需求包括向客人提出问题为了更好地了解他们的需求，并且观察和聆听客人，尽可能地了解他们的喜好和行为。
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
在客人住店期间鼓励与客人对话、服务和区域景点和产品。