欣厨餐厅领班 Niccolo Kitchen Shift Leader

Customer Service宾客服务
· Ensure the delivery of brand promise and provide exceptional guest service at all times.
确保遵循品牌承诺并始终提供优异的对客服务。
· Provide excellent service to internal customers in other departments as appropriate.
在适当的时候为其他部门的内部客人提供优质服务。
· Handle all guests and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
· Maintain positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
· Establish a rapport with guests maintaining good customer relationships.
与客人建立并保持良好的客户关系。
Operational 营运
· Ensure that minimum brand standards have been implemented.
确保酒店所有的乃至最细小的品牌标准都要被贯彻执行。
· Embrace all the standard of Niccolo Hotels Global expectations.
遵循执行全球尼依格罗酒店期望值。
· Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
· Ensure that RB&E attendants work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
以支持和灵活的态度和“团队协作”的精神与其他部门合作。
· Fully conversant with all aspects of the Infrasys System.
完全了解Infrasys系统的各方面。
· Ensure all food and beverage items, equipment and other facilities are maintained according to department operation manual.
根据部门营运指南要求确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护 。
· Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
· Ensure well prepare before the meal according to requirement and operation need.
确保根据要求和运作需要做好餐前准备工作。
· Report all difficulties and problems to supervisor or assistant manager, having them follow through to make sure problems are resolved satisfactorily.
向餐厅主管/副理报告所有困难及问题，以便解决和跟进。
· Ensure well prepare before the meal according to requirement and operation need.
确保根据要求和运作需要做好餐前准备工作。
· In the special promotion or activity, assist the setup and decoration at restaurant.
在特别推广或活动期间，根据活动主题协助餐厅的摆台和装饰。
· Ensure that all drinks are kept in a suitable temperature.
确保所有饮品在适合温度下的妥善储存。
· Ensure that all tableware are clean and light.
确保所有餐具的光亮、洁净。
· Perform the function of cashier and responsible for Infrasys cashiering procedure.
严格遵守财务部发出的关于收银及现金处理的政策和程序。