礼宾主管 Concierge Supervisor

·了解员工的需求，并准备每周工作时间表，遵循预算的目标
Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.
·确保礼宾台，及所有指定岗位都一直有人执勤
Ensure that the Bell Desk is attended at all times; that all posting positions are maintained.
·确保有足够的人手，以确保目前的日常工作需求
Ensure that sufficient staffing is present to meet the daily business demands.
·记录任何迟到或缺席的员工
Document any late or absent employees.
·排班和排休
Schedule and assign staff breaks.
·向每个员工沟通和传达业务信息（到达/离开客人，团队等）
Communicate anticipated business demands daily with each employee (arrivals/departures, group functions, etc).
·确保员工了解酒店服务，功能和设施的知识
Ensure staff's knowledge of hotel services, features and amenities.
·记录客人需要协助的来电/需求
Document guest calls/requests for Bell Person assistance.
·坚持准确地记录客人给行李生和门童的房卡事项
Maintain security and accurate record of all guest room keys issued to Bell/Door Staff.