前台主管 Lead Host-Front Desk

Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found.
以礼貌、高效的方式处理客人的要求，遇到问题或投诉时，如果不能马上找到解决办法，则进行汇报，并给以迅速追踪。
To ensure that all guests check in/ out d according to the Departmental Operations Manual requirements.
确保按照部门运营手册的要求为客人办理入住及离店手续。
Establishes a rapport with guests, maintaining good customer relationship.
与客人建立并保持良好的关系。
Ensures that the cashiering and credit procedures are strictly adhered to.
确保收银及信用卡程序被严格遵守。
Assists the Assistant Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
协助副理确保部门按照既定的理念顺畅运作，并始终提供礼貌、专业、快捷、灵活的服务。
Liaises with Housekeeping and other related departments on daily operations.
在日常运作中与客房部及其它部门密切配合。