宾客服务中心主管 Guest Service Center Supervisor

岗位职责
· Directs, supervises and coordinates the activities in Telecommunication department.
· 管理,监督和协调总机房的运作.
· Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
· 执行和促进处理所有电话,传真,相关设备的程序和其他相关服务.
· Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
· 调查所有关于电话服务的投诉并采取行动.
· Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
· 推动工作计划,分享目标,把实际的成绩和目标作比较并作出相应的措施.
· Establishes and maintains effective employee relations
· 建立维护和员工的良好关系,
· Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation
· 组织部门理会促进交流和运作.
· Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
· 检查和监督所有营运设备和各种设施保证所有的工作设备正常运作.
· Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
· 确保所有的设备有预防性维护和与合约商的维护计划.
· Maintains up to date list of all telecommunication equipment
· 保留所有设备的最新清单.
· Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
· 监督所有电话设备的正常运作并作有记录.
· Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
· 调查和报告所有的异常情况给相应的供应商和酒店的电脑房经理.
· Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
· 确保电话费用转入帐户的记录,根据酒店的最低要求保留房间状态的记录.
· Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
· 保留相关的报表,电话系统报告,电话清单,维修记录和相关执照.
· Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.
· 完成所有数据规划和服务以达到最好的电话服务.
· Prepares and controls departmental budgeted
· 准备和控制部门的预算.
· To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies
· 参与组织的相关技能,产品知识的培训.
· Performs related duties and special projects as assigned
· 完成相关的项目和任务.
· Conducts shift briefings to ensure hotel activities and operational requirements are known
· 举行班次例会确保员工知晓酒店的推广和运作需要
· Performs related duties and special projects as assigned
· 完成被分派的相关工作任务和特殊项目
· Conducts shift briefings to ensure hotel activities and operational requirements are known
· 进行交接班说明工作，确定了解酒店活动和运营要
· Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration
· 在考虑酒店入住情况和预测以及大规模的团组活动的前提下，为电话服务部员工准备高效的工作计划，安排节日和假
· Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
· 按现行标准监控部门成本以确保符合预
· Assists in co-ordinating the preparation of the departmental annual budget
· 辅助整理部门年度预算的准备工作
职位要求：
1.大专以上学历，有同岗位工作经验2年以上。
2.口齿清楚，音质优美，待人热情，工作负责。
3.英语良好，有第二外语能力优先录用。
4.通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准，掌握总机程控话机，预订系统操作。