前台接待/领班

Conducts shift briefings to ensure hotel activities and operational requirements are known进行有效的交接班简报工作，以明确酒店活动和运营要求Supervise front office operations during assigned shift including:在当班期间监督前厅部运营情况，包括：
Maintenance of guest information维护客户信息Maintenance of information about local events维护当地活动的信息Compile occupancy statistics统计入住情况Supervise the use of he public address system监督公共广播系统的使用Supervise group bookings监督团组预订情况Assisting with serious complaints协助解决严重投诉问题
Supervise cashiering activities during shift including:在当班期间监督收银活动，包括：
Cash handling and banking procedure现金处理和银行业务程序Dealing with irregular payments处理非法支付情况Instructing staff in credit policies and facilities就信用政策和设备对员工进行指导Instructing staff in cash security procedures就现金安全程序对员工进行指导Carry out debtor control实施应收帐款控制Prepare reports准备财务报告Supervise the cashiering system对收银系统实施监管
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。Proficient in the use of Microsoft Office and Front Office System熟练使用微软办公软件和前台系统Problem solving and organizational abilities具有解决问题和组织能力
Qualifications –
学历
Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
Experience –
经验
1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。