Receptionist Supervisor 前台主管(J12368)

工作职责：
1.Conducts shift briefings toensure hotel activities and operational requirements are known
进行有效的交接班简报工作，以明确酒店活动和运营要求
2.Supervise front officeoperations during assigned shift including:
在当班期间监督前厅部运营情况，包括：
①Maintenance of guestinformation
维护客户信息
②Maintenance of informationabout local events
维护当地活动的信息
③Compile occupancy statistics
统计入住情况
④Supervise the use of he publicaddress system
监督公共广播系统的使用
⑤Supervise group bookings
监督团组预订情况
⑥ Assisting with seriouscomplaints
协助解决严重投诉问题
3.Works with Superior and HumanResources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
任职资格：
1.Associate degree or higher, fluent in English conversation
大专以上文化程度，英语会话流利
2.Cheerful personality, quick－witted, diligent in work, with strong service awareness, sales awareness, and a sense of responsibility
性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感
3.Proficient in all guest－facing policies, facilities, services, as well as the operational standards and procedures of the front desk
通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范
4.Possess a well－proportioned appearance and good physical health
相貌端正，身体健康
5.Experience in international five－star hotels is preferred
具有国际五星级酒店的工作经验的优先
6.Proficient in using the Opera system
熟练使用Opera系统