餐饮经理 Food & Beverage Manager

• 处理员工日常事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高团队成员的绩效。
• 教育和培训员工遵守国家、各省市与地方的法律和安全法规。确保员工获得关于质量与服务标准方面的恰当培训，为员工配备完成所有工作所需的工具、设备和授权。
PEOPLE:
• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties.
宾客体验：
• 确保所有餐饮设备运行状况良好、定时清洁。
• 确保对包括宴会、会议场所在内的所有的餐饮设施进行清洁与除尘，并根据预期业务量储备适量库存。若有任何维修需求，应立即通知工程部。
• 制定并达成质量目标与宾客满意度目标。礼貌、迅速、高效地对所有宾客提出的问题、投诉或要求予以响应，确保达到较高的客户满意度。
GUEST EXPERIENCE:
• Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis.
• Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
企业责任：
• 为酒店管理本地餐饮市场营销计划； 跟踪本地竞争酒店动向及行业趋势。同行政主厨一起审查并核准菜单设计与构思。
• 执行恰当的餐饮库存流程。决定所有食品、酒水、物资和设备的最大及最小库存量。
• 确保食品、饮料、库存及设备的安全储存，及时、高效地补充供货，同时降低浪费的情况。
RESPONSIBLE BUSINESS:
• Manage local food and beverage marketing programmes for the hotel; participate in and maintain system-wide food and beverage marketing programmes and promotions. Monitor local competitors and industry trends. Review and approve menu design and concepts with Executive Chef.
• Conduct proper food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.
• Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste.
完成其它分配的任务。可能需要担任值班经理。
Perform other duties as assigned. May also serve as manager on duty