市场收益管理分析员

Revenue Administrative Duties
 Assist in the preparation of the agenda, critiques tracking, competitive analysis and other supporting documents for
presentation at market sales strategy meetings.
 Assist in the implementation of hotel sales strategy in the reservation and inventory systems.
 Escalate technical questions related to the reservations and property management systems to the correct support
desk in a timely manner.
 Compile group pace and productivity reports.
 Update market and property specific sales strategy reports on a daily basis.
 Assist with training of new associates as necessary on revenue management tools.
 Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand,
updating group forecasting and running daily system checks.
Inventory Control
 Assist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate
reservation system information.
 Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and
strategy to properties.
 Facilitate completion of Competitive Pricing Analysis. Generate all necessary reports for Revenue Management
meetings.
Computer Skills
 Use computer systems and software packages to input, access, modify, store, or output information.
 Enter and retrieve data from computer systems using a keyboard, mouse or trackball.
Guest Relations
 Address guests' service needs in a professional, positive, and timely manner.
 Thank guests with genuine appreciation and provide a fond farewell.
 Anticipate guests' service needs, including asking questions of guests to better understand their needs and
watching/listening to guest preferences and acting on them whenever possible.
 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific
process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the
guest's name when possible.
 Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages,
promotions, entertainment, restaurants, special events).
 Accommodate and document special requests.
Communication
 Speak to guests and co-workers using clear, appropriate and professional language.
 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in
one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before
placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Working with Others
 Support all co-workers and treat them with dignity and respect.
 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
 Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
 Comply with quality assurance expectations and standards.
Physical Tasks
 Enter and locate work-related information using computers and/or point of sale systems.
 Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance.
Policies and Procedures
 Maintain confidentiality of proprietary materials and information.
 Follow company and department policies and procedures.
 Protect the privacy and security of guests and coworkers.
 Perform other reasonable job duties as requested.