预定及宾客服务中心接待 Reservation & GSC Agent

1.Receive all incoming calls in a courteous and friendly manner, responsible for accurate connection.
礼貌和友好地接听所有的来电，并负责准确的接转。
2.Answer guest’s inquires over the phone or connect caller to relevant department.
回答客人的电话询问或者将电话接转至有关部门。
3.Responsible for booking and placing of guest long distance calls correctly.
负责准确地预约和接通客人的长途电话。
4.Responsible for placing of guests’ wake-up calls accurately and timely, using guest’s name during the call.
负责准确及时的为客人提供叫醒服务，称呼客人姓名。
5.Responsible for monitoring wake-up call log and take appropriate action if a call is not answered.
负责检查叫醒服务记录，并在电话没有人接听时采取适当的措施。
6.Have thorough knowledge of hotel facilities and hours of operation, to ensure correct response to guests` questions.To take messages accurately and follow up it promptly.
充分了解饭店设施和营业时间, 确保正确回答客人的问题。准确写下留言并及时的跟进解决。