宾客服务经理 Guest Service Manager

Your day to day 日常职责
1.Reports directly to and communicates with the Front Office Manager or Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations
直接向前厅部经理或前厅部副经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通 .
2.Reacts to situations to ensure guests receive prompt attention and personal recognition
throughout the hotel
对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视
3.Ensures VIPs and IHG Rewards Club guests receive special attention
保证贵宾和IHG优悦会会员受到特别关照
4.Analyses the rate variance report to ensure rooms revenue control
分析房价差异报告以保证控制客房收入
5.Assists Guest Relations in greeting, rooming, and sending off VIP guests
协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行
What we need from you 我们需要你具备
1.Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力
2.Good writing skills
具有良好写作技能
3.Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
4.Problem solving and organizational abilities
具有解决问题和组织能力
5.3 years experience in front office / guest services or related discipline including supervisory
experience, or an equivalent combination of education and experience
拥有3年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景