Responsible for the smooth transfer of guests' luggage to and from their rooms, airports and cars, and assist guests with inquiries and requests. The attendant needs to perform a variety of chores to meet the needs of the guests and ensure their comfort and satisfaction.
负责将客人的行李顺利送往或送离房间、机场和汽车,并对客人的问询和申请提供协助。 应接服务员需要从事各种各样的杂务,以满足客人的需要,保证其舒适和满意。
1. Assist guests with heavy parcels, clothes, suitcases, etc. Provide courteous and prompt assistance to guests.
主动协助客人提重包裹、拿衣服、提手提箱等,向客人提供礼貌和迅速的协助。
2. Maintain a pleasant attitude and be attentive to all incoming guests.
保持令人愉悦的态度并专心接待每位到来的客人。
3. Have the function of front desk registration.
具备前台登记职能。
4. Follow guest check-in and check-out procedures for Luggage related issues.
在与行李相关的问题上,遵守客人入住和退房工作程序。
5. Greet guests at the main entrance and greet them appropriately at specific times, paying special attention to regular guests.
在正门处欢迎客人,按具体时间段向客人发出合适的问候,特别要注意常客。
6. Open and close car doors for arriving and departing guests.
为到店和离店的客人开关车门。
JOB QUALIFICATIONS
岗位要求
1.1 year as work experience in a similar size hotel
应具备在相当规模酒店1年的工作经验
2.Self-starter
主动
3.Team-builder
团队精神
其他要求
- 国际联号工作经验:优先
- 语言要求:英语-良好
- 计算机能力:良好
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